Farooq Ganai — Program Management & Global Service Delivery

program management & global service delivery




Award winning Information Technology Professional

20 years of experience in Project Management, Program Management, and Global Service Delivery. Results-oriented leader with expertise in managing multi million-dollar end-to-end projects in a wide range of technologies for large corporations across industries like Banking (RBC, TD Bank, Wells Fargo), Telecom (Rogers, Bell, Telkom South Africa, MTN), IT Consulting (Cisco, Nortel, Cabletron), Oil & Gas (Suncor, Saudi Aramco), Insurance (Manulife), and Healthcare Providers (Kaiser Permanente).

Led a customer-paid software certification, validation, and hardening lab program at Cisco to plan minor and major software release roll-outs resulting in five nines availability (99.999% Uptime) for six consecutive years.

Led a team of System Engineers in San Jose for Cisco’s key strategic accounts (Adobe, Applied Materials, Autodesk, Flextronics, Honeywell, Intel, NetApp, Oracle, Symantec, and VMware) delivering 118% revenue growth.

Proven ability to function in entrepreneurial and ambiguous environments, lead multiple and complex projects, and manage large cross-functional teams in challenging programs. Superior interpersonal and presentation skills to gain trust, build long-term relationships, motivate teams and obtain buy-in from technical and business stakeholders in fast-paced environments.



Led a global team to deploy hundreds of sensors and a cloud-based data processing and reporting solution for a major research organization to monitor light, moisture, and air quality in green houses.

  1. Led all facets of project management for Cisco SD-WAN cloud-based solutions for a global Canadian retailer to reduce OPEX and increase network availability.

  2. Led Cisco ACI data-center proof of concept deployment for one of the largest healthcare service provider in USA covering multiple sites.

  3. Led a team of project managers and engineers to deploy LTE network for a tier one Canadian wireless service provider.

  4. Led a team of project managers and engineers to role out thousands of IP phones for a major Canadian bank.

  5. Led a multimillion-dollar operational support project for a fortune 100 financial services company in US
    that included migration of operating system and migration of firewall rules from legacy platform to Cisco firewalls.

  6. Led a multi-million-dollar project for Tier 1 Wireless Operator in US to deploy and migrate AAA (authentication, authorization, and accounting) services for access and billing of mobile subscribers.

  7. Led a multimillion-dollar operational support project for a Tier 1 Cable Internet and Video Services Company in Canada that included migration of Cisco security application for administration/management of users for cable video and internet services. In addition to this a RADIUS solution was deployed for remote users access to network infrastructure for authorization and authentication.



  1. Leading the evolution and maturation of the PMO ensuring compliance with standards and best practices

  2. Project Management of large-scale on-prem platforms and IaC, IaaS, and SaaS based solutions

  3. Driving selection and adoption of tools like Visual Studio, Puppet, Chef, Ansible, Jenkins, Terraform, SaltSlack, Selenium, Katalon Studio, Octopus, Jira, Confluence, Travis, VersionOne and Okta

  4. Leading Sprint Planning, Daily Stand-up, Iteration Review, and Retrospective meetings

  5. Driving Backlog/Pipeline review meeting to ensure stories are prioritized for each sprint utilizing story points based on Fibonacci Sequence method.

  6. Driving Continuous Integration/Continuous Delivery to ensure timely delivery of software

  7. Planning/Management of Minor and Major software release migrations

  8. Experienced in SDLC and DevOps/Agile Environment

  9. Collaboration with sales, engineering, and delivery in a highly matrix global organization



  1. WebEx: Cisco Cloud based audio and video conferencing platform

  2. Meeting Place: On-Prem Cisco audio and video conferencing platform

  3. IOS: Networking operating systems for Cisco routers and switches

  4. IOS-XE: Network operating system for low end Cisco routers and switches

  5. IOS-XR: Network operating system for high end career class Cisco routers and switches

  6. IOS-DOCSIS: Network operating system for Cisco cable modem network

  7. NX-OS: Network operating system for Cisco SAN (storage-area-network) switches

  8. NX-OS for UCS: Operating system for Cisco blade-servers network

  9. STAR-OS: Operating system for Cisco cellular network switches

  10. ASA: Operating system for Cisco VPN and Firewall

  11. PIX: Operating system for Cisco firewall

  12. Unified Communications Manager: Cisco software for phone call switching and routing

  13. Unified Contact Center: Cisco software for multi-channel contact center

  14. IP Phone: Phone app and operating system for Cisco hardware phones

  15. SD-WAN: Cisco software-defined wide-area-network elements for SaaS


Education & Professional development

ivey business school, western university

Masters of Business Administration

certifications & trainings

Applied Scrum for Project Management Certification
Driving Speed Through Agile Planning Certification
Portfolio Management, Governance and the PMO Certification
DevOps Practices and Principles Certification
ITIL Foundation Certification
Information Security Management Certification
PMI (Project Management Institute) Membership #504144
Six Sigma Green Belt Training
Lean Operational Excellence Training
ITIL Service Delivery and Support Management Training


Top 2% Leader of the Year
Innovate to Accelerate Award of the Year Systems Engineering Manager of the Year Award Outstanding Contributor of the Year
Services Support Manager of the Year


Email: farooq@ganai.me
Phone: 416 500 8219
Address: Burlington, ON